1. Introduction

At Celesi Vortex Solutions LLC, we strive to provide the highest quality services in graphic design, website development, and more. Our goal is to ensure customer satisfaction. However, if you are not entirely satisfied with our services, we are here to help.

2. Eligibility for Refunds:

Refunds may be issued under the following conditions:

– Service Not Delivered: If the service you ordered was not delivered within the agreed timeframe and we have not communicated any valid reasons for the delay.
– Service Not as Described: If the service delivered significantly deviates from the description or agreed specifications.
– Quality Issues: If the service delivered contains substantial errors or does not meet the quality standards as outlined in the initial agreement.

3. Non-Refundable Services:

The following conditions are typically not eligible for refunds:

– Change of Mind: If you decide that you no longer need the service after work has commenced.
– Partial Completion: If a significant portion of the work has already been completed according to the agreed specifications.
– Customer Delays: If delays are caused due to a lack of communication or necessary information from the customer.
– Customized Services: Services that are highly customized to the specific needs of the customer may not be eligible for refunds, unless there are significant quality issues.

4. Requesting a Refund:

To request a refund, please follow these steps:

1. Contact Us: Email us at contact@celestivortex.com or call us at +1 307 204 2542 to request a refund. Please include your order details and the reason for the refund request.
2. Evaluation: Our team will review your request and may contact you for additional information or clarification.
3. Resolution: We will notify you of the outcome of your refund request within 24 business days. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

5. Payment Processing:

We use Stripe for payment processing. If a refund is approved, it will be processed through Stripe and credited back to your original method of payment. Stripe’s processing times may vary, and any applicable Stripe transaction fees may be deducted from the refunded amount. You can learn more about Stripe’s refund policies at [Stripe’s Refund Policy](https://stripe.com/docs/refunds).

6. Partial Refunds:

In some cases, partial refunds may be granted. This will be based on the amount of work completed and any resources utilized up to the point of the refund request.

7. Dispute Resolution:

If you are not satisfied with the resolution of your refund request, you may escalate the issue by contacting our customer support team at contact@celestivortex.com or +1 307 204 2542. We are committed to resolving disputes fairly and promptly. Additionally, you may contact Stripe directly if you have any disputes related to payment processing.

8. Changes to This Refund Policy:

We may update our refund policy from time to time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this policy periodically.

9. Contact Us:

If you have any questions about our refund policy, please contact us:

– By email: Contact@celestivortex.com
– By visiting this page on our website: https://celestivortex.com/support/
– By phone number: +1 307 204 2524
– By mail: 30 N Gould St STE ST R Sheridan, WY 82801, USA